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Voice

NetSpeed is a certified Business Partner with Avaya, for the IP Office range of their phone system platforms. Avaya is a global leader in communication systems, applications, and services.

Every Avaya IP Office platform offers you:

  • Full-featured PBX with optional key system functionality Delivers hundreds of telephony features
  • Support for wide range of terminals Analog, digital, IP hardphone and IP softphone, wireless (Wi-Fi), and IP DECT
  • Managing office devices 2 relay ports for door entry systems, heating systems, etc.
  • Choice of trunk interfaces For T1/E1/PRI (single or dual), BRI, Analog Quad Loop-Start, and Analog Trunk 16 (Ground Start and Loop Start), and SIP
  • Local area networking Built-in dual-speed LAN ports with integrated firewall
  • Wide area networking Use digital leased-line services. Point-to-Point Protocol (PPP) or Frame Relay. Network Avaya messaging servers
  • VPN support For secure site-to-site communications or remote access using L2TP or IPSec; up to 10 tunnels supported (IP412 and IP500)
  • Conferencing Built-in conference bridge for 1 or 2 (IP412) 64-party conferences. (6-party on Small Office Edition)
  • Voice over IP Optional Voice Compression Module supports 4, 8, 16, 24 or 30 simultaneous Voice over IP sessions (for up to 60 with IP412 and 128 with IP500). Used for multi-site networking over a WAN or supporting IP telephones and softphones
  • Proactive monitoring For remote systems via SNMP or SMTP (e-mail). CBC (Compact Business Center) application e-mails daily switch statistics. System Status Application for advanced diagnostics and reporting capabilities.
  • RIP-2 support For dynamic data routing

IP Office At-A-Glance

Contact Center (Basic)
  • Automatic Call Distribution (ACD)
  • Call queue management
  • Direct Group Calling (DGC)
  • Group call/pick up
  • Hunt groups
  • Music-on-hold
  • Record-a-call
  • Data tagging
Unified Messaging
  • Integrated Messaging Lite – Presentation of Voicemail to E-mail
  • Integrated Messaging Pro – Synchronization with Microsoft® Exchange/Outlook
  • Message playback (text-to-speech) via handset, PC or mobile/cellphone
  • SMTP support (voicemail e-mail)
  • Reply to E-mail Sender
  • Fax detection and routing
Security
  • E911
  • PIN-restricted terminals
  • CLI call-back for Remote Access
  • Integral Firewall
  • Network Address Translation (NAT)
  • PAP/CHAP authentication protocols
  • Time profiles
  • VPN support
  • System Management Audit Trail
Contact Center (Advanced)
  • Advanced queue management
  • Call-back request capability
  • Interactive Voice Response (IVR) with third-party databases
  • Management by exception (alarm on conditions)
  • Maximum number of supervisors: 21
  • Maximum number of agents: 75
  • Licensed report viewers: 21
  • Recording services
  • Service Observing (silent monitoring)
  • Standard & custom historic reports
  • Softphone
  • Text-to-speech on IVR
  • Real-time screens
  • Wallboards
  • Crystal Reports format
Call Handling
  • Account codes
  • Automated Attendant
  • Busy lamp fields on DSS
  • Call appearances
  • Call back when free
  • Call forward/hold/pick up
  • Call interrupt/intrusion/barge-in
  • Call screening/waiting
  • Camp on
  • Coverage – stations or groups
  • Follow me
  • Group paging
  • Paging over IP phones
  • Hands-Free Answer on Intercom (HFAI)
  • Outcalling
  • PC-based phone management
  • SoftConsole
  • Call Recording search and replay
  • VoIP telephony … and more
Networking
  • Q.Sig Networking over T1 & Q.Sig Networking over IP to Avaya Communication Manager
  • Uniform Dial Plan
  • VoiceMail Pro Networked Messaging
  • Integral WAN port (X21/V35)
  • Proactive remote monitoring via SNMP
  • Frame Relay
  • VPN support - IPSec or L2TP
  • SIP trunking to low-cost Internet Telephony Service Providers (ITSP)
    Small Community Network features such as Busy Lamp Field, Paging, Desk-to-desk calling, Calling/connected name and number, Hold & Transfer, Centralized Voicemail VoiceMail Pro, Internal Directory, Absent Text Message, Anti-Tromboning
  • Advanced Small Community Networking licensing providing: Remote Hot-Desking and Distributed Hunt Groups
Mobility
  • Headset support
  • E-mail reading
  • Outcalling
  • Personal Numbering
  • Avaya 3810 Wireless Telephone support (North America only)
  • 802.11 (Wi-Fi) IP Wireless handset support
  • IP Softphone support
    IP DECT support
  • Mobile Twinning to mobile/cell phone
Data Functionality
  • Bandwidth on demand
  • DHCP server
  • Built-in wireless capabilities (Small Office Edition)
  • Integral data router – RIP-2
  • Integral Firewall
  • Internet Access
  • LAN-to-LAN routing
  • Multi-Link PPP
  • Remote Access Server (RAS)
  • 802.11 (Wi-Fi) on Small Office Edition
  • RIP-2
  • T-PAD for credit card information
Manager
  • Security enhancement and audit trail
  • User rights management (set up centralized user restrictions for phones and Phone Manager and/or create Templates for quick programming)
  • Backwards-compatible up to Release 2.1
  • Built-in validation and error-checking
  • CSV import/export of users, groups, directory, short codes and licenses
  • IP Office alarms via SNMP and e-mail
Interactive Voice Response (IVR)
  • Third-party databases
  • TAPI WAV and TAPI 3.0 Media Service Provider for IVR capability
  • Text-to-speech
  • Voice questionnaire forms for structured interview
Conferencing
  • Conference call control via Phone Manager
  • Meet-me (Dial In) Conferencing
  • On-demand Conferencing
  • Web-based conferencing for employees and invited participants
Telephones Supported**
  • 2400, 4400*, 5400 and 6400* series digital telephones
  • 3616, 3620, 3626 IP Wireless telephones
  • 3701, 3711 IP DECT telephones
  • 3810 Wireless telephones
  • 4600 and 5600 series IP telephones
  • Analog telephones
  • T3 digital and IP telephones

* * 6402, 4400D, 4424LD not supported

** Please check for full list of supported telephones and regional availability.
Messaging
  • Automated Attendant
  • Languages for voice messaging system: 21
  • Message waiting light
  • Personal numbering
  • Text-to-speech
  • Voice Recording – Automatic/On-demand
  • VoiceMail Pro Manager GUI
  • VoiceMail Pro Client Administration via LAN/WAN
  • VoiceMail Pro Networked Messaging
  • Personal Distribution Lists
  • Visual Voice on large display phones
  • Cascaded Outcalling

For additional information on the solutions and services offered by NetSpeed please contact us.

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